Luck Swan Resort & Spa

• After we receive your booking enquiry, you get a detail offer about availability,
  total costs and the cancellation policies for the requested period.
• Given that you entered a valid email address, you will receive an answer within
  a few hours. However, due to different time zones and weekends, this can be
  delay by up to 24-48 hours in some cases.
• If room is available and you wish to confirm, you might be ask to secure the
  booking by a deposit within 2 days. Please note, that room availability
  sometimes change daily, especially during peak seasons.
• The deposit is usually between 10-30%. The balance to be paid either direct
  at the hotel or 2 weeks before arrival. This depends on seasonal policies by
  the hotels and all these details you will receive in our email response.
• For any deposit, you will receive an electronic payment receipt. In case a
  balance payment is requested 2 weeks before arrival, you will also receive
  an exchange voucher to be shown when check-in.
• For pick-up service request, please re-confirm flight details before arriving.
• Never send credit card details by email or from unsecured websites !
  Either use our secure online payment page or send credit card details by Fax.
• If you have to cancel a reservation, please do it as early as possible by email
  or Fax. Deposits are usually non-refundable unless other notice.

R24.org and other associated websites are only a provider
for information and communication and not responsible for any services of the resort.
Especially if the resort confirms with help of R24.org, we pass it to you by email, but
R24.org is never responsible for a confirmation issued by the hotel or their services.
No claims of recourse can be assert to R24.org and associated websites/partners.